Terms & Conditions

PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. All purchases and deliveries exclusively take place on the basis of these general terms and conditions. Deviating rules apply only after previous confirmation in writing by the management of FREELABEL or DELONATELO. If you do not agree to these terms and conditions, please do not use this site.

1. Product

The base of our products offered are imported from Belgium & Germany. The product images are exemplary images and sometimes may differ from the ordered/delivered product. Please bear in mind colours represented can differ between computer screen resolutions. Please refer to size charts and product details for further information. Older styles, or styles with a discounted price are generally no longer being reproduced. Therefore, delivery problems may occur and some items or sizes might be sold out very fast. FREELABEL / DELONATELO will advise the customer of any shortfalls in stock, where the customer order cannot be fulfilled. Any questions regarding product detail will be happily answered by the FREELABEL team.

2. Order and Contract Conclusion 


The order of the customer is as per the offer until the conclusion of the sales contract. The sales contract commences with the customers confirmation of order when pressing the order confirmation button at the end of the checkout process, and it finalises with the delivery of the order by FREELABEL or DELONATELO to the customer.

3. Prices

All given prices are in Ruble. Postage and packaging costs are added according to the payment conditions separately. The prices on the website are valid always.

4. Delivery 


All delivery dates mentioned are in principle noncommittal. FREELABEL and DELONATELO are not responsible for customs duties or taxes for deliveries outside of the Russian Federation. The customer is to bear these costs. In the case where a package cannot be delivered, no further delivery will take place without the up-front payment of any additional expenses.

5. Conditional Sale

Until payment of the full purchase price is completed, all items remain the property of FREELABEL or DELONATELO.

6. Warrantee

The warranty is valid for 3 months after delivery. If the goods are faulty, FREELABEL / DELONATELO is first authorised to supply a replacement to the same expense. In the case of a complaint, the invoice copy is required to be prove the date of purchase. The reclaimed item and a copy of the invoice are to be sent to:

OOO Sweet Logistic 197198 SPB, Bolshoi Pushkarskaya Ul. 10B

The warranty is not valid for any usual wear out or abrasion, or normal irregularities as part of the finishing and design. The warranty expires if the customer has changed the delivered product(s).Please follow the washing instructions that you can find on the article’s label. We do not assume liability for damages caused by false cleaning.

7. Right of Cancellation and Returns

FREELABEL / DELONATELO does not assume liability for possible damages that are caused by the use of the purchased items, especially when used improperly. Compensation demands are impossible, except if damages were caused premeditatedly or by gross negligence.

Cancelled orders and return rights are valid for the Russian Federation only. Our refund policy is governed by the Russian FederalLaw of September 27, 2007 № 612 "On approval of rules sale of goods remote way, the Russian Federal Law January 19, 1998 № 55 "On Approval of Regulation of sales of certain goods, the list of durable goods, which are not subject to the buyer free of charge, to grant him a period of repair or replacement of similar product list for consumer goods of good quality, non- return or exchange for similar goods of other size, shape, dimension, style, color or configuration. ", and the Russian Federal Law February 7, 1992 № 2300-1 “On Protection of Consumer Rights”.

Cancellation or withdraw of orders may only happen within two weeks after receiving the goods. There is no need to state any reasons, and returns will processed once FREELABEL / DELONATELO has received the goods. The time for the of processing of refunds is approximately 20 working days. In case of returned items that have been damaged or used, FREELABEL / DELONATELO reserves all rights to demand compensation. It is not allowable to damage or remove original labels on an item that is to be returned.

More detailed information regarding returns can be found in our RETURNS section.

8. Accounts, passwords and security 


Purchasing items from the FREELABEL “Freelabel.me” or "Delonatelo.com" online stores will require you to open an account . You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. FREELABEL or DELONATELO must be notified immediately of any unauthorised use of your account or password, or any other breach of security. You may be held liable for losses incurred by FREELABEL or DELONATELO, or any other user/visitor to the site, due to someone else using your password or account. You may not use anyone else’s password or account at any time without the express permission and consent of the holder of that password or account. FREELABEL / DELONATELO cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

9. Applicable Law 


The laws of the Russian Federation apply to all disputes between parties resulting from the sale or delivery of goods, even if the buyer does not reside in.

10. Copy Rights and Concessionary Rights

All images and text published or contained within the FREELABEL “Freelabel.me” and "Delonatelo" online stores are owned by OOO “SWEET LOGISTIC”. FREELABEL and DELONATELO strives to mind copyrights for all graphics and texts used in all publications including this website, and to use own graphics and texts, and graphics and texts provided by the brands we represent. The copyright for all published and created objects remain by FREELABEL щк DELONATELO alone. No images, graphics, logos, trademarks or text from the FREELABEL “Freelabel.me” and DELONATELO "Delonatelo.com" online shop maybe used by another party, organisation or individual, without the express permission of FREELABEL or DELONATELO.

11. Trademarks

Freelabel, Freelabel.me, the Freelabel “F” , Delonatelo, Delonatelo.com, Delonatelo "DNT" logos, custom graphics and any other graphics contained on this site are the service marks, trademarks, trade names and/or trade dress of the FREELABEL or DELONATELO brands. All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners.

12. Severability

In case one of these clauses should be or becomes void, the validity of the other clauses remains intact.

FREELABEL | New Holland

190000 Saint-Petersburg, Nab. Admiralteisky Kanal 2L, 12:00–21:00, Mo-Su, +7 931) 263-30-31

LEGAL ADDRESS

IP Ivanov Evgeny Nikolaevich, 195208, St. Petersburg, ul. Osipenko 5-1-423, ОГРН 321784700130032, ИНН 780602803767 

DELONATELO | Petrogradskaya 

197198 Saint-Petersburg, ул. Б. Пушкарская 10B, 10:00 – 19:00, Пн-Пт, +7 (931) 263-30-31 Telegram, VK, WhatsApp.

LEGAL ADDRESS

OOO "Sweet Logistic", 197372, St. Petersburg, ul. Kamishovaya 2-2-214, OGRN 1157847427979, INN 7814298572 / KPP 781401001

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